When   you   make   a   reservation,   you   and   those   on   whose   behalf   you   are   booking   enter   into   an   agreement   between   TruExperiences   Tours   Inc.   and   others   who   will   provide services for your reservation. Reservations are subject to the Terms and Conditions outlined below and the Terms and Conditions of the individual service providers.   RESERVATION + PAYMENT (MULTI-DAY TOURS WITH NO TRAVEL ON THE CANADIAN/ROCKY MOUNTAINEER + PRIVATE DAY TOURS) Payment must be received by TruExperiences Tours Inc. as follows: For reservations made 31 days or more prior to departure: 10% deposit (balance due 30 days prior to departure) For reservations made 0-30 days prior to departure: Full payment due at time of booking RESERVATION + PAYMENT (MULTI-DAY TOURS WITH TRAVEL ON THE CANADIAN/ROCKY MOUNTAINEER) Payment must be received by TruExperiences Tours Inc. as follows: For reservations made 31 days or more prior to departure: $1,200.00 USD/$1,600.00 CAD per person deposit (balance due 30 days prior to departure) For reservations made 0-30 days prior to departure: Full payment due at time of booking RESERVATION + PAYMENT (SMALL-GROUP DAY TOURS ONLY) Full payment due at time of booking Prices and availability are subject to change until payment is processed. Group reservations and certain travel services may have different payment due dates, date change fees and cancellation fees. In the event that the payment is not paid by the due date(s), TruExperiences Tours Inc. reserves the right to cancel the reservation. CREDIT CARDS Your   authorization   to   use   your   credit   card   number   for   payment   indicates   your   agreement   with   our   booking   Terms   and   Conditions,   whether   or   not   you   have   signed   the appropriate draft. For   travel   agency   bookings,   a   letter   of   confirmation   signed   by   the   cardholder   authorizing   the   use   of   the   credit   card   without   a   signature   must   be   kept   on   file   by   the   travel agency. In the event that a cardholder refuses to honor a charge, the travel agency will be held responsible for the full payment. CANCELLATION FEES (MULTI-DAY TOURS WITH NO TRAVEL ON THE CANADIAN/ROCKY MOUNTAINEER + PRIVATE DAY TOURS) 30 days or more prior to departure: 10% of total price 29 days or less prior to departure: 100% of total price  No show: 100% of total price  CANCELLATION FEES (MULTI-DAY TOURS WITH TRAVEL ON THE CANADIAN/ROCKY MOUNTAINEER) 45 days or more prior to departure: $575.00 USD per person / $750.00 CAD per person 30-44 days prior to departure: $1,200.00 USD per person / $1,600.00 CAD per person 29 days or less prior to departure: 100% of total price  No show: 100% of total price  CANCELLATION FEES (SMALL-GROUP DAY TOURS ONLY) 7 days or more prior to departure: N/A 0-6 days prior to departure: 100% of total price Certain travel services may be sold as 100% non-refundable. Tours   not   operated   by   TruExperiences   Tours   Inc.   may   have   higher   cancellation   fees.   Please   ask   us   for   details.   Cancellation   fees   are   liquidated   damages   to   compensate TruExperiences Tours Inc. for prepayments made on advance booking of travel services and for administrative costs involved in processing a cancellation. CHANGES Changes   to   travel   service   components   are   subject   to   an   administrative   fee   to   be   determined   by   TruExperiences   Tours   Inc. All   changes   are   subject   to   availability   at   time of booking.  Minimum change fee is $100.00 per person. CREDIT CARD TRANSACTIONS TruExperiences Tours Inc. is not responsible for bank exchange rates/fees on credit card transactions. VOUCHERS Travel   vouchers   must   be   presented   when   required   by   the   service   provider.   If   you   fail   to   present   the   appropriate   voucher(s),   TruExperiences   Tours   Inc.   is   not   responsible if a service provider declines to honor your reservation. You are also bound by each service provider's own Terms and Conditions. DOCUMENTATION It   is   your   responsibility   to   ensure   that   you   have   the   required   documents   for   entry   to   the   destination.   In   the   event   that   you   are   denied   entry   for   any   reason,   no   refund   for unused travel services will be considered. Passengers travelling between Canada and the United States must carry a valid passport. LOST/DAMAGED BAGGAGE TruExperiences Tours Inc. is not responsible for lost or damaged baggage. BAGGAGE FEES TruExperiences Tours Inc. is not responsible for any baggage fees. TYPOGRAPHICAL ERRORS In the event of a typographical error, TruExperiences Tours Inc. reserves the right to re-price or change any quote with or without notice. REFUNDS Unused services are non-refundable and non-transferable. Refunds will also not be made for cancellation due to inclement weather or illness. INSURANCE The purchase of adequate insurance is strongly recommended. This includes, but is not limited to, medical, trip cancellation and trip interruption insurance. MODIFICATIONS TO TRAVEL SERVICES TruExperiences   Tours   Inc.   reserves   the   right   to   make   any   changes   to   travel   services,   including,   but   not   limited   to,   changes   to   hotel   accommodations,   sightseeing   tours, transportation   and   schedule   with   or   without   notice.   No   compensation   will   be   provided   for   modifications   to   travel   services.   Hotel   preferences   such   as   bedding   are   on   a request basis only. PRICES Prices are subject to change without prior notice. No price increases will be made after you have paid the deposit. CANCELLATION BY TRUEXPERIENCES TOURS INC. TruExperiences   Tours   Inc.   reserves   the   right   to   cancel   any   reservation   at   any   time.   In   the   event   of   cancellation,   our   liability   will   be   limited   to   a   full   refund   of   all   payments made to TruExperiences Tours Inc. LOCAL CONDITIONS Local   conditions   may   differ   from   those   in   your   home   country.   TruExperiences   Tours   Inc.   cannot   be   held   responsible   for   any   sickness   or   inconvenience   arising   as   a   result of the different living standards. TRANSPORTATION DELAYS/CANCELLATIONS If   you   are   unable   to   make   the   start   date   for   any   tour   purchased   from   TruExperiences   Tours   Inc.,   it   is   your   responsibility   to   work   with   the   airline,   train   or   other transportation   company   on   which   you   are   ticketed   to   reach   your   destination. TruExperiences Tours   Inc.   is   not   responsible   for   any   additional   expenses   you   may   incur   prior to   starting   your   tour   or   cruise.   TruExperiences   Tours   Inc.   is   not   responsible   for   and   will   not   provide   any   refund   for   portions   of   travel   services   missed   due   to   cancelled   or delayed flights, trains or other transportation. This includes, but is not limited to, cancellations and/or delays as a result of weather. HOTEL CONSTRUCTION TruExperiences Tours Inc. is not responsible for any inconvenience arising from hotel construction. WEBSITE AND BROCHURE ACCURACY TruExperiences   Tours   Inc.   is   not   responsible   for   factors   beyond   our   control   which   alter   the   accommodations,   trains   or   optional   activities   and   tours. All   photographs   in   the brochure and on the website are purely representational and are not a guarantee that everything will be as depicted upon arrival at your destination. ACT OF GOD/FORCE MAJEURE TruExperiences Tours Inc. is not responsible for any loss, damage or injury resulting from an Act of God or any other force majeure. PASSENGER RESPONSIBILITY TruExperiences Tours   Inc.   reserves   the   right   to   decline   to   accept   any   person   as   a   member   of   a   tour   or   to   require   any   participant   to   withdraw   from   a   tour   at   any   time   when such   action   is   determined   to   be   in   the   best   interests   of   the   health,   safety,   and   general   welfare   of   the   tour   group   or   the   individual   participant.   No   refunds   will   be   provided and the person is responsible for any transportation expenses to return home. Tour participants may be photographed for promotional purposes and no compensation will be provided. TRUEXPERIENCES TOURS INC.'S RESPONSIBILITY TruExperiences   Tours   Inc.   makes   arrangements   with   hotels,   rail   companies,   and   other   independent   parties   to   provide   travel   services. Although   we   take   care   in   selecting these   suppliers,   we   have   no   control   over   them,   and,   therefore,   cannot   be   held   responsible   for   their   acts   or   omissions.   The   liability   of   TruExperiences   Tours   Inc.   for   any loss,   damage,   or   injury   of   any   nature   or   kind   whatsoever,   arising   out   of   its   own   acts,   omissions   or   negligence,   is   limited   to   the   amount   paid   for   the   travel   services.   Except as set out above TruExperiences Tours Inc. will not be liable for any loss, damage or injury of any kind whatsoever to person or property. CLAIMS You   agree   that   any   claims   against   TruExperiences   Tours   Inc.   shall   be   made   in   writing   and   received   by   TruExperiences   Tours   Inc.   no   later   than   30   days   after   the   event causing the claim. Claims made after 30 days will not be responded to. DISPUTE RESOLUTION The   exclusive   venue   for   all   claims,   actions   or   proceedings   against TruExperiences Tours   Inc.   arising   out   of   this   contract   shall   be   the   Province   of   Ontario   and   such   claims, actions or proceedings shall be determined by binding arbitration according to the laws of the Province of Ontario and Canada. SEVERABILITY The   invalidity   of   any   provision   contained   herein   shall   not   affect   the   validity   of   any   other   provision.   Your   reservation   deposit   indicates   acceptance   of   the   above   Terms   and Conditions and limits on responsibility.